Below for the answers to some commonly asked questions.
If you can't find the answer you're looking for, our customer service representatives would be happy to help you out. You may contact us by phone 7 days a week from 7AM - 1AM EST at +1(855)-660-7034.
Frequently Asked Questions (F.A.Q.)
- With so many options, why should I choose TicketCharge?
Our aim is to offer you a one-stop shop for all of your entertainment needs. More than just selling tickets at great prices, TicketCharge helps you plan your whole experience, from finding a show or game that will entertain you, to a restaurant that best suits your palate, to an accommodating and comfortable hotel in which to spend the night.
We have put all of this into an easy to navigate website that provides the most user-friendly experience. So whether you're preparing for a night on the town, or a trip away from home, choose TicketCharge to make your experience as memorable as possible!
- How can I contact you?
The TicketCharge Customer Service center is open seven (7) days a week, including holidays! Call us anytime at +1(855)-660-7034. Hours of operation are 7am-1am EST. You can also reach us at: customersupport@TicketCharge.com.
- Is there a purchase guarantee?
At TicketCharge.com, we offer a 200% Money Back Guarantee , if:
- Your order is accepted by, but not delivered by the seller;
- Your order is accepted by, but shipped too late by the seller for the tickets to arrive in time for the event;
- You were denied entry because of the tickets or invalid tickets were provided by the seller.
- Verifiable proof must be provided by the venue in written letter format. Written or stamped "voids" do not constitute verifiable proof.
- 100% refund for a cancelled event excludes shipping.
- Can I cancel an order after it is placed?
All sales are final. Please be sure that you really want your tickets before ordering.
- Do I have to pay sales tax?
Sales tax is only collected for certain locations as required by law. In these situations, the tax will be applied before your credit card is charged.
- Why was my order rejected?
Due to the nature of our exchange, ticket listings are not updated "on-the-fly," but must be edited manually by the seller. This means that the tickets may have been ordered by another customer before you had a chance to submit yours.
If this happens to you, please contact us at 1(855)-660-7034 and our customer service representatives can help you find a similar seat or a seat at a similar price.
- When will my tickets ship?
Tickets you have purchased may not arrive for some time after your order is confirmed. Sometimes, the ticket description notes will indicate an approximate time of the month that the tickets will ship (e.g. "Tickets will ship in Nov"). If this is not the case, you can contact the ticket seller after your order is confirmed to find out when your tickets will ship.
After your tickets have shipped, you can use the FedEx tracking number to follow the path of your shipment as it travels from the seller to your doorstep.
- Can I combine shipping?
Due to the fact that tickets on our exchange come from a number of different sellers, we cannot guarantee combined shipping. However, in the case that some or all of your tickets are from the same seller, you may contact them after your order is confirmed to request that shipping be combined. This service is at the discretion of the seller.
- Can tickets be shipped to P.O. Boxes?
Yes! Simply input the postal box as the alternative address by unchecking the "Use my billing address as my shipping address" box and entering your P.O. box as the shipping address.
- How are my tickets shipped?
Tickets are shipped via FedEx. Shipping via FedEx allows the ticket owners who sell through us to ensure that the ticket they sell have arrived to the proper recipient.
- What is an "e-ticket"?
Tickets described as "e-ticket"or "etix" or "Ticketfast" are similar types of electronic tickets that are printed out by the seller and sent to the buyer. These tickets are perfectly legitimate.
- The event of my choice is soon and I need a ticket. What can I do?
Many ticket sellers will choose to deliver tickets close to the event by one of three methods: will-call, local pickup, or email. Will-call means that you will pick up the ticket at the venue box office window, while local pickup will require that you pick up your tickets at a location up to 30 minutes away from the venue. Finally, email means that the seller will email you the tickets before the show.
Please note that these delivery methods are at the discretion of the seller, so be sure to choose tickets where the listing specifically states one of these methods, or contact the seller after buying a ticket to confirm that you will be able to get a ticket by will-call, local pick-up, or email.
Same-day order tickets are subject to the $15.00 Near-Term Delivery option.
- How soon will I get my tickets?
Tickets are often not printed until a date closer to the event. Therefore, they will not be shipped to you until they are printed. Once shipped, you will receive a FedEx tracking number that can be used to check the progress of your tickets.
About Your Tickets:
- Why is there a different name on my ticket?
The name on the ticket is that of the original owner, who re-sold the ticket on the secondary market. These tickets are still legitimate, and you will have no problem getting into the event.
- What if the event is cancelled?
If an event gets permanently cancelled, you are eligible for a 100% refund. Please note that the refund constitutes the price you paid for the tickets, and does not include shipping costs that you may have incurred as part of the purchase process. For more details, please refer to the TicketCharge Terms and Policies of the purchase agreement.
- What if my tickets are lost or stolen?
Once received, tickets should be stored in a safe place until the day of the event. Unfortunately, most tickets cannot be re-printed. You can try to contact the ticket seller, but they may not be able to secure new tickets.