Kentucky Center Faces Technical Difficulties During ‘Hamilton’ General Onsale


April 12, 2019
Olivia Perreault

Hamilton is coming to Louisville, Kentucky this summer, so fans went into a frenzy as 40,000 people attempted to get tickets to see the show at The Kentucky Center.

Single tickets went on sale yesterday for shows from June 4 through 23 at 10 a.m. There were already 20,000 people waiting to get tickets in a virtual waiting room, causing the site to crash. Various fans expressed the process on Twitter:

I don’t think I’ll get tickets but I won’t give up! #Hamilton

— KentuckyBecky (@KentuckyBecky) April 11, 2019

number 9921 in line to get Hamilton Louisville tickets but I am not throwing away my shot

— madison cottrell (@madi_hutch12) April 11, 2019

I’m not able to do math right now, because my head is a little foggy, but if there are 19,614 in line in front of me for Hamilton tickets and the max number of tickets one can purchase is 4, what’s the likelihood that I will get to see #Hamilton when it comes to Louisville.

— Emily Holladay (@revemily55) April 11, 2019

#HAMILTON tickets expected to sell out quickly in Louisville. At 24 shows in a theatre holding 2,406 seats, there are 57,744 tickets available.

Some of my co-workers say they’re number 40,000 in the online ticket sales queue 😳 @wlky

— Julie Dolan (@WLKYJulie) April 11, 2019

I’m pretty excited about getting #Hamilton tickets in Louisville. Just need a couple more 40,000 people to not have their credit cards ready.

— Drew Franklin (@DrewFranklinKSR) April 11, 2019

The venue tweeted that the number of open web browsers led to some technical difficulties, which paused the virtual queue for a short period of time. However, the issue was revolved around 11:30. A limited amount of tickets were also available in-person, but the venue hit its capacity for box office sales, selling-out by noon.

If you are on the KC site, our queue is currently paused due to high traffic. Please do not close your browser or exit your session. Continue to refresh the page until we are able to resolve the technical issues. Thank you for your patience!

— The Kentucky Center (@KyCtrArts) April 11, 2019

We apologize to everyone having issues on our site while attempting to acquire Hamilton tickets. This is truly a historic event, with more than 40,000 currently in the queue. We appreciate your support, patience, and are working diligently to resolve all technical difficulties.

— The Kentucky Center (@KyCtrArts) April 11, 2019

Similar issues arose earlier this year when fans tried to get tickets for Detroit’s Fisher Theatre; many fans who had an access code were kicked-out of the queue or were never directed to a screen to purchase tickets. Additionally, fans faced trouble purchasing tickets to the show at Orlando’s Phillips Theatre last year wen 35,000 people crashed the site.

The show won a Grammy award in 2016 for Best Musical Theatre Album, a Pulitzer Prize for Drama, and a Billboard award for Top Soundtrack/Album. The ongoing ticket troubles only mean one thing – Hamilton remains a hot commodity, and continues to be “the show” to see.

Tickets to see Hamilton are still available via Ticket Club.


Kentucky Center Faces Technical Difficulties During ‘Hamilton’ General Onsale